Privacy policy

Last updated: August 18, 2026

LumiCraft operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), in order to offer you, the customer, a carefully curated shopping experience. LumiCraft runs on the Shopify platform, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been anonymized so that it can no longer identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment information, transaction details, payment method, payment confirmations, and other related details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including the information you include when you contact us, for example when submitting a support inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information about your interaction with the Services, how and when you interact with or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, when we hire them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to deliver the Services to you, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, coordinating shipping, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you promotional communications by email, text message, or mail, and showing you online ads for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and protect our services. If you choose to register an account, you are responsible for keeping your login credentials secure. We recommend not sharing your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries, offer you effective service, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from authorities, to investigate or participate in legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, providers, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide you with advertising services. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we not share your information to show you targeted advertising based on your online activity across different merchants.
  • When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship you products or through the use of social media widgets or external logins.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas or similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own, in order to provide and improve the Services. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, alongside other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, you can visit Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information through Shopify's Privacy Portal.

Third-Party Websites

The Services may include links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend you review their privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you share in public or semi-public spaces, including third-party social networks, may also be viewed by other users of the Services or those platforms, without limitation as to its use by us or by third parties. Including these links does not, in itself, imply any endorsement of the content on those platforms or of their owners or operators, unless stated otherwise on the Services.

Children's Data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from minors under the applicable jurisdiction. If you are the parent or guardian of a minor who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be completely secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access/know. You may request access to the personal information we hold about you.
  • Right to deletion. You may request that we delete the personal information we hold about you.
  • Right to correction. You may request that we correct inaccurate personal information we hold about you.
  • Right to portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of having your personal information "sold" or "shared," or processed for "targeted advertising" purposes, as defined by applicable privacy laws. You can exercise these rights at any time. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as an opt-out request for the device and browser you use to visit the site. Aside from Global Privacy Control, we do not recognize other "Do Not Track" signals that your browser or device may send.
  • Managing communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and your rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from such an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, you can write to us at lumicraftcommerce@gmail.com.